Field reports from twenty years of engagements — on phone bills that quietly grew to four figures, on security posture that didn’t survive a tabletop, on the small operational choices that compound into outcomes.
The most expensive part of an incident is rarely the breach itself. It’s the time spent figuring out who’s supposed to do what.
The all-in cost of agent turnover for a 100-seat contact center typically lands between $800,000 and $1.8 million. Even modest improvements in retention generate outsized returns.
During several Billing Breakthrough™ assessments, LAM has uncovered POTS lines billing at more than $1,000 per line per month. That is not a typo, and unfortunately it is not unusual.
Enterprise mobility consistently lands among the largest and most under-managed line items in the IT budget. Six strategies, drawn from real engagements, that consistently move the number.
Defenses that the client and the incumbent both believed to be working in concert turned out, under realistic adversarial pressure, to have meaningful gaps.
Tell us what you’re working on. We’ll give you our read.
JUST ASK LAM →