Know exactly how your MSP is performing. And where it’s not.
A 12-domain examination of your managed services provider — covering service desk, incident handling, end-user support, infrastructure, security, and the renewable accountability surfaces that quietly drift over time. Built for environments where the MSP relationship has shifted from partnership to transaction.
MSP Microscope™ is the Insight-phase assessment for the MSP practice, giving you a clear, objective read on how your provider is actually performing — before your next renewal, RFP, or escalation. Advisor-led program review. Per-domain ratings with documented findings. SLA and renewal posture check. A strategy session to act on the results.
The Twelve Domains
Why LAM
MSP guidance that is operational, commercial, and supplier-aware. Independent advisory that keeps decisions aligned to your business outcomes, not your provider’s renewal cycle. Direct experience across service desk operations, incident management, EDR platforms, and SLA structures. Hands-on support across assessments, supplier validation, transitions, and delivery. Coverage across service, infrastructure, security, and governance.
Who We Help
Built for organizations whose MSP relationship has quietly drifted from partnership to transaction: mid-market enterprises with aging service agreements, multi-site organizations consolidating after M&A, regulated industries (banking, healthcare, manufacturing), and IT leaders who inherited a provider they didn’t select.
Example engagements
MSP performance assessment with documented per-domain findings. Provider supplier validation and renewal renegotiation. Service desk and incident response process redesign. Security and backup posture re-baseline. Transition planning when a change of provider is warranted.
Not sure if your MSP is the one to keep?
Take the MSP Self-Check — ten questions, three minutes. You’ll get a plain-language read on where the friction, leakage, or contract risk in your current MSP relationship likely sits, before you book any conversation. No login, no email.
TAKE THE MSP SELF-CHECK →Curious whether your MSP is actually managing your environment?
MSP Microscope™ runs a 12-domain examination across service desk, incident management, end-user support, infrastructure, and security — plus the renewable accountability surfaces (SLAs, licenses, contracts) that often drift unnoticed. We’ll tell you what we’d expect to find in your environment, where the gaps usually hide, and whether you have a partner or a help desk.
JUST ASK LAM →