Speech & Sentiment Analytics
Decode Customer Emotions with Speech & Sentiment Analytics
LAM Technology’s Speech & Sentiment Analytics tools provide insights into the emotions and sentiments expressed by your customers. This feedback is crucial for improving customer service and tailoring your business strategies. Paired with our Billing Breakthrough™ service, we can analyze your technology expenses and optimize costs while enhancing service quality. By understanding customer sentiment, you can foster stronger customer relationships and drive loyalty.
50% of data within a business is unstructured, often containing valuable customer sentiment which can be analyzed for insights. (IDC)
Sentiment analysis can increase accuracy in detecting customer satisfaction by up to 90%. (McKinsey)
Companies that engage in sentiment analysis report a 14% increase in customer retention rates. (Deloitte)
LAM Technology Services for Customer Experience & Digital Engagement
Omni Channel Contact Center
Speech & Sentiment Analytics
Automation & Containment
UCaaS/Teams Voice & Collaboration
How To Protect Your Business
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatu
- Be Alert
- Be Aware
- Be Around
- Be Accountable
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatu
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatu
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatu
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatu
