The fact that POTS lines are on the decline is nothing new for most of us.  The transition away from Plain Old Telephone Service (POTS) lines is driven by several…

The typical tenure of a contact center agent pretty short, sometimes even less than a year.  This short tenure is largely due to the high-stress nature of the job, low…

In today’s rapidly evolving threat landscape, cybersecurity incidents are not just possible; they are highly probable, and almost inevitable. As organizations increasingly rely on digital infrastructure, the stakes have never…