Omni Channel Contact Center Omni Channel Contact Center
Unify Customer Communications with Our Omni Channel Contact Center
LAM Technology’s Omni Channel Contact Center support provides a cohesive service that integrates voice, email, chat, and social media, ensuring that your customers receive consistent and efficient service no matter how they choose to connect. With our Contract Clarifier™ service, we ensure that your contact center solutions are aligned with your service contracts, avoiding any lapses in service. Our solutions are designed to improve customer satisfaction, increase agent productivity, and enhance your overall customer service strategy.
Businesses with well-defined omni-channel customer experience strategies achieve a 91% higher year-over-year increase in customer retention rate on average compared to organizations without. (Aberdeen Group)
89% of customers get frustrated because they need to repeat their issues to multiple representatives. Omni-channel support solves this by providing a seamless transition between channels. (Accenture)
Companies with strong omni-channel customer engagement see a 9.5% year-over-year increase in annual revenue. (Aberdeen Group)
LAM Technology Services for Customer Experience & Digital Engagement
Omni Channel Contact Center
Speech & Sentiment Analytics
Automation & Containment
UCaaS/Teams Voice & Collaboration
How To Protect Your Business
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- Be Alert
- Be Aware
- Be Around
- Be Accountable
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