By integrating our services with your existing customer support framework, we help reduce the volume of incoming support requests, allowing your team to focus on more complex queries. Our approach not only enhances customer satisfaction but also significantly reduces operational costs. With LAM Technology’s Lifecycle Support™ service, we provide ongoing optimization of your self-service solutions, ensuring they evolve with customer expectations and technological advancements.
67% of customers prefer self-service over speaking to a company representative. (Zendesk)
Self-service portals can reduce customer service costs by up to 70%. (Gartner)
Companies that excel in customer engagement through self-service technologies see a 10-15% increase in customer satisfaction rates. (McKinsey)
Many businesses think they are equipped to handle a cyber attack but what happens when it happens to your business. What’s the impact to your customer, to your reputation, to your bottom line. Here’s what you can do to not be caught unprepared.
We serve our clients by helping them select and manage the fabric of their IT services by using our well-honed process and vendor-neutral approach.
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