Sentiment & Speech Analytics
Decode Customer Emotions with Speech & Sentiment Analytics
In today’s digital landscape, the security of your data and the ability to recover from disasters are paramount. LAM Technology’s Secure Backups & Disaster Recovery services offer peace of mind with robust services tailored to your business needs. Our Contract Clarifier™ ensures that you understand all aspects of your service agreement, preventing any unexpected disruptions. Through our Billing Breakthrough™, we meticulously analyze your technology expenses, ensuring your investment in security is optimized. With Supplier Shootout™, you have the confidence of choosing the best solution available, backed by our vendor-neutral, unbiased analysis.
50% of data within a business is unstructured, often containing valuable customer sentiment which can be analyzed for insights. (IDC)
Sentiment analysis can increase accuracy in detecting customer satisfaction by up to 90%. (McKinsey)
Companies that engage in sentiment analysis report a 14% increase in customer retention rates. (Deloitte)
LAM Technology Services for Customer Experience & Digital Engagement
When Disasters Strike: The Complete Guide to Disaster Recovery
Many businesses think they are equipped to handle a cyber attack but what happens when it happens to your business. What’s the impact to your customer, to your reputation, to your bottom line. Here’s what you can do to not be caught unprepared.
- Be Alert
- Be Aware
- Be Around
- Be Accountable
